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Digital Operations Manager

Retail and Fashion

Permanent, £55k - £65k

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You will certainly have heard of our client but unless you’ve spent time in the US you may not be aware of just how big the brand is. It's big and it's growing which is why the London-based ecommerce team is boosting its team with a Digital Operations Manager. As a key member of the EMEA Ecommerce & Omnichannel team, the efficiency of global Ecommerce sites and omnichannel tools, processes and procedures will sit at your fingertips. And as new website features and functionality are developed, you'll get to work with international ecommerce partners to champion their successful launch and implementation.

Key responsibilities:

  • Customer Experience: Liaising with cross-functional teams (Customer Service, Warehouse operations, Logistics, Retail Operations, IT for Ecommnerce,...) to capture CX issues
  • Ecommerce platform: Act as a superuser for systems and tools, supporting internal stakeholders, advising on process - particularly checkout and payments features.
  • Insights and analysis: Investigate potential issues throughout the end-to-end customer journey, suggesting opportunities for improvement -
  • Reporting: Develop reports to reflect ecommerce activity, summarising and providing analysis as well as insight into trends.
  • Project management: Leading launch activities and plans, ensuring that implications to wider business teams are considered and communicated
  • Review: understand post-launch impact of new features to determine further opportunities for improving Customer Experience

Posted on 9th March 2020

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